Consumer DisputesENG
A guide to consumer disputes covering the common claims from consumer contracts for goods, services, and digital content, as well as claims concerning defective products.
2 Matter Plans
Overview
A guide to consumer disputes covering the common claims from consumer contracts for goods, services, and digital content, as well as claims concerning defective products.
It presents a clear and logical explanation of the various statutory rights in this area and includes a comprehensive set of precedents and forms to help practitioners effectively represent both consumers and traders.
Precedents provided with this publication include:
- Commentary around advertising;
- An explanation of consumer credit;
- Dealing with late deliveries;
- When a repair or refund should be offered;
- Letters of claim for defective products, unsatisfactory products, and unfair contract terms;
- Particulars of claim for defective products, unsatisfactory products, and unfair contract terms.
The comprehensive Retainer Instructions ensures nothing is missed and the client is properly advised.
Ready To Use Resources
Choose from ready-to-use legal documents within this Publication.
2 Matter Plans Included
ALERTS - Nil“”This excerpt is a preview of the full publication. You can Subscribe Now and gain immediate access to the complete publication.
- Full Commentary - Consumer Disputes - Acting for the Claimant“null”
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Reference materials- Overview and limitation periods“The concept of freedom of contract has traditionally existed, providing little protection for lesser parties in one-sided or unfair contracts. Over time, the balance between businesses and consumers has been redressed.”
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- Summary of the process“The usual steps in acting for a claimant in a consumer dispute are:”
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- A. Getting the matter underway
- B. Preparatory casework and letters before claim
- C. Settling the matter
- D. Court practice and procedure
- E. Statements of case, filing and service
- F. Interim applications
- G. Case management and directions
- H. Disclosure and evidence
- I. Final hearing and costs
- J. Finalising the matter
- Further information“”
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