Consumer Dispute
ENG

A guide to consumer disputes covering the common claims from consumer contracts for goods, services, and digital content, as well as claims concerning defective products.

2 Matter Plans

Overview

A guide to consumer disputes covering the common claims from consumer contracts for goods, services, and digital content, as well as claims concerning defective products.

It presents a clear and logical explanation of the various statutory rights in this area and includes a comprehensive set of precedents and forms to help practitioners effectively represent both consumers and traders.

Precedents provided with this publication include:

  • Commentary around advertising;
  • An explanation of consumer credit;
  • Dealing with late deliveries;
  • When a repair or refund should be offered;
  • Letters of claim for defective products, unsatisfactory products, and unfair contract terms;
  • Particulars of claim for defective products, unsatisfactory products, and unfair contract terms.

The comprehensive Retainer Instructions ensures nothing is missed and the client is properly advised.

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  • Minimum total amount £177
  • Unlimited access across all devices
  • Practical and up-to-date
  • Comprehensive library of legal precedents and forms

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Our Authors

More than 50 legal professionals have contributed to By Lawyers' publications, all helping to ensure content is updated regularly to reflect changes in legislation, practice and procedure

Our Authors